Supervision Series

Are people within your organization being asked to do more with less? Is your environment shifting and changing? Because of the diversity and challenges in today's business environment, managers and team leaders more than ever need the basic tools to effectively manage the work force of the millennium. To meet this need, we are pleased to announce the newly revised Supervision Series. The Supervision Series utilizes behavior modeling to instill the basic foundations of interpersonal supervisory management.

Fundamental Skills Modules

• Essential Skills of Leadership  
• Essential Skills of Communicating

Interpersonal Skills Modules

• Effective Discipline   
• Developing Performance Standards  
• Coaching Job Skills  
• Delegating  
• Dealing with Complaints  
• Resolving Conflicts  
• Assigning Tasks Effectively  
• Supporting Change  
• Improving Work Habits  
• Performance Assessment  
• Communicating with Your Manager   
• Management, Orientation, Reinforcement and Support (MORS)

Essential Skills of Leadership (for more detail, click here)
These are the primary skills that build rapport and teamwork. This module teaches your team leaders how to maintain everyone’s self-esteem in a work interaction, how to actively listen to achieve consensus, and how to encourage others to commit themselves to common goals.
Course Length: Classroom 4-hours
Online: 1½ hours

Essential Skills of Communicating (for more detail, click here)
This basic module describes the dynamics of effective communications. It shows active listening techniques, how to recognize nonverbal cues, how to probe for clarification, and how to confirm another person’s understanding of the issues. Assuring that people understand each other is the fundamental challenge in organizations today. This module meets that challenge.
Course Length: Classroom 4-hours
Online: 1½ hours

Effective Discipline (for more detail, click here)
This may seem like a contradiction in terms, but it doesn’t have to be. Managers and team leaders will learn how to change unacceptable team member behavior without causing bruised and resentful egos.
Course Length: Classroom 4-hours
Online: 1½ hours

Developing Performance Standards (for more detail, click here) 
Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module teaches how to establish specific, measurable attainable, result-oriented and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Course Length: Classroom 4-hours
Online: 1½ hours

Coaching Job Skills (for more detail, click here)
Once a team member’s performance has been assessed, the team leader identifies specific areas that need improvement. This module teaches the participant how to demonstrate the needed skills to the team member and how to motivate him or her to pursue them. The result can prove rewarding for everyone involved.
Course Length: Classroom 4-hours
Online: 1½ hours

Delegating  (for more detail, click here)
This module give valuable insights into and practice of the “Three W’s” of effective delegation: When should team leaders delegate? Whom should they delegate to? And What explanation should they give to team members? This module also teaches how to use delegation as a motivational tool.
Course Length: Classroom 4-hours
Online: 1½ hours

Dealing with Complaints (for more detail, click here)
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. Though Sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module teaches how to resolve simple complaints and identify the “hidden agendas” that so often underlie chronic grievances.
Course Length: Classroom 4-hours
Online: 1½ hours

Resolving Conflicts (for more detail, click here)
Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late.
Course Length: Classroom 4-hours
Online: 1½ hours

Assigning Tasks Effectively (for more detail, click here)This module takes the participants step-by-step through the effective procedures for assigning tasks effectively. It teaches them how to form clear explanations, gain agreement, and confirm future plans and commitments with team members.
Course Length: Classroom 4-hours
Online: 1½ hours

Supporting Change (for more detail, click here)
As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module teaches managers and team leaders how to introduce change without inducing defensive reactions.
Course Length: Classroom 4-hours
Online: 1½ hours

Improving  Work Habits (for more detail, click here)
Absenteeism…Repeated tardiness…Drug and alcohol abuse…These are some of the issues managers and team leaders face today. Quoting company regulations to the reluctant worker won’t solve the problem. The truly effective manager or team leader will translate the rules into codes of conduct meaningful to the team member and do it in a supportive, nonthreatening way. This module teaches how it’s done.
Course Length: Classroom 4-hours
Online: 1½ hours

Performance Assessment (for more detail, click here)
This module teaches the way an evaluation is done by the experts. First, relevant performance standards are established. Then, the team member’s own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
Course Length: Classroom 4-hours
Online: 1½ hours

Communicating with Your Manager (for more detail, click here)
Most managers and team leaders realize the importance of upward communication, but few accept their own managers. Managers and team leaders will learn how to model communication so that a desires result is achieved.
Course Length: Classroom 4-hours
Online: 1½ hours

Management, Orientation, Reinforcement and Support (MORS) (for more detail, click here)
MORS is designed to teach how the behavior modeling technique of the Supervision Series works and to teach specific motivational and participative management skills. As managers, team leaders and supervisors are trained to encourage worker communication and participation in problem solving, mid- to senior-level management should be able to use similar skills to coach and to reinforce desired behavior in their team members.
Course Length: Classroom 4-hours
Online: 1½ hours