Customer Service Training

• Winning Through Customer Service, New Edition
• Winning Through Customer Service - Program Objectives
• Delivering Customer Focused Service - Online Course
• Dealing with Difficult Customer Situations - Online Course
• Telesales and Service Series - Online Course
• Winning Through Customer Service - Manager's Program

Winning Through Customer Service, New Edition (for more detail, click here)
This workshop trains your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. The skills taught address the major concerns identified by over fifty organizations within the service industry and over 10 years of product field research. At the heart of this program, is a step-by-step process for conducting a customer service transaction.
Course Length: 1, 1 ½, or 3 half-days

Customer Service Skill Builders Online - Customer service is one of the critical factors that help an organization to maintain the competitive edge. You want to retain customers and build your business. Now, more than ever, with the new global business challenges and technologies, it is critical that service representatives understand their role in this and work to keep customers coming back. With Skill Builders such as: Delivering Customer Focused Service and Dealing with Difficult Customer Situations they can.
Course Length: 1½ hours each

Telesales and Service Series Online (for more detail, click here)
Keeping existing customers is far less expensive than finding new ones. Every move your representatives make counts in keeping customers and winning new business. This series teaches your representatives to establish a positive relationship, make clear recommendations, negotiate with sensitivity, use effective listening skills and move confidently to the recommendation stage. Titles are: Initiating an Outbound Call, Making Customer Recommendations, Negotiating About Money, Completing the Customer Agreement, and the Incoming Sales or Service Call.
Course Length: 1½ hours each