• Understanding Behavioral Styles 
• Understanding Behavioral Styles for Sales 
• Understanding Behavioral Styles for Teams 
• Understanding Behavioral Styles for Managers 
• Understanding Behavioral Styles for Customer Service
  
• Reinforcing Your Understanding of Behavioral Styles 
• Reinforcing Your Understanding Behavioral Styles for Sales 
• Reinforcing Your Understanding Behavioral Styles for Teams 
• Reinforcing Your Understanding Behavioral Styles for Managers 
• Reinforcing Your Understanding Behavioral Styles for Customer Service
  
• Customer Focused Sales Interviews 
• Questions are the Answer for Sales 
• Questions are the Answer for Customer Service 
• Establishing Credibility and Trust for Sales 
• Establishing Credibility and Trust for Customer Service 
• Overcoming Objections 
• Handling Customer Complaints 
• Managing Performance Discussions

Vital Learning Courses

Course Listing

• Fundamental Skills of Managing 
• Fundamental Skills of Communicating 
• Assigning Tasks Effectively 
• Coaching for Improved Performance 
• Dealing with Complaints 
• Dealing with Conflicts 
• Delegating Effectively 
• Developing Performance Standards 
• Preparing for Change 
• Using Positive Discipline 
• Dealing with Difficult Customers 
• Delivering Customer Focused 
• Completing the Customer Agreement 
• Initiating the Outbound Call 
• Making Customer Recommendations 
• Negotiating About Money 
• The Incoming Sales or Service Call 
• Coaching the Consultative Sales Process 
• Planning Effective Sales Calls 
• Sharpening Your Active Listening Skills 
• Managing Sales 
• Value Added Selling 
• Achieving Communication Effectiveness 
• Diversity Awareness 
• Performance Excellence Planning 
• Professionalism in the Office 
• Understanding and Using Financial Data